Shipping policy

SHIPPING & DELIVERY POLICY

FTG | FOR THE GIRLIES

Effective Date: November 2, 2026
Last Updated: November 2, 2026
Website: beautyftg.com
Business Name: FTG | For The Girlies
Business Location: Massachusetts, United States

1. INTRODUCTION

Welcome to FTG | For The Girlies (“FTG,” “we,” “us,” or “our”).

We are committed to providing customers with a transparent, reliable, and convenient online shopping experience.

This Shipping & Delivery Policy explains how orders are processed, fulfilled, shipped, tracked, and delivered when customers purchase products through beautyftg.com.

FTG may utilize independent manufacturers, distributors, dropshipping suppliers, fulfillment partners, and shipping carriers to complete customer orders.

By placing an order, customers acknowledge the shipping information disclosed during checkout and the terms of this policy.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

2. ORDER PROCESSING

Orders are generally processed after payment authorization and successful order verification.

Our anticipated standard processing timeframe is:

1–5 business days, excluding weekends and recognized holidays.

Processing includes order verification, inventory confirmation, preparation, packaging, and transfer to the shipping carrier.

Certain products may require additional processing because they are manufactured, customized, or fulfilled by third-party suppliers.

Processing estimates are not guaranteed unless expressly identified as guaranteed.

If FTG anticipates that an order cannot ship within the promised timeframe, we will comply with applicable legal requirements concerning delay notices, customer consent, cancellation, and refunds.

3. ESTIMATED SHIPPING TIMES

FTG may offer multiple shipping methods depending on product availability, supplier location, and delivery destination.

Our proposed standard delivery estimates are:

Shipping Category	Estimated Delivery
Domestic U.S. Shipping	5–10 business days after shipment
Internationally Fulfilled Products	7–20 business days after shipment
Custom or Made-to-Order Products	Varies by product and supplier

These estimates are preliminary and must be verified against actual supplier capabilities before being advertised.

Order processing time is separate from shipping transit time.

Delivery estimates may vary depending on the product, shipping destination, carrier, and fulfillment location.

FTG will provide more specific delivery information when available.

Customers should review any shipping estimates presented during checkout before completing their purchase.

4. THIRD-PARTY FULFILLMENT

FTG operates an online beauty retail store that may utilize third-party suppliers and fulfillment providers.

These partners may include independent cosmetics manufacturers, private-label suppliers, dropshipping platforms, and shipping services.

As a result:

• Products may ship from different facilities.
• Certain orders may originate outside the United States.
• Packaging may vary depending on the manufacturer.
• Multiple items may arrive separately.
• Different products may have different processing and delivery schedules.

FTG remains responsible for meeting its obligations as a seller under applicable law.

The use of third-party fulfillment providers does not eliminate legally required customer remedies.

5. SHIPPING COSTS

Applicable shipping charges will be disclosed during checkout before the customer completes payment.

Shipping costs may depend on:

• Delivery destination.
• Package weight.
• Package dimensions.
• Supplier location.
• Selected shipping method.
• Promotional shipping offers.

FTG reserves the right to introduce, modify, or discontinue shipping promotions prospectively.

Any applicable shipping fees will be disclosed before purchase.

Customers will not be charged undisclosed shipping fees after checkout without appropriate authorization.

6. ORDER CONFIRMATION AND TRACKING

After an order is successfully submitted, customers will generally receive an order confirmation through the contact information provided during checkout.

Once shipment occurs and tracking information becomes available, FTG will provide tracking details when supported by the fulfillment provider.

Tracking updates may not appear immediately after a shipping label is created.

Some carriers require additional time to scan and register packages.

Tracking availability and frequency may vary by shipping provider.

Customers should contact FTG if they experience unusual tracking delays.

7. MULTIPLE SHIPMENTS

Orders containing merchandise from different suppliers may arrive in separate packages.

Customers may receive multiple tracking numbers for a single order.

Separate shipments do not necessarily indicate an error.

FTG will make reasonable efforts to provide accurate fulfillment information.

Customers will not be charged additional shipping fees beyond those disclosed and authorized at checkout solely because FTG elects to divide an order into multiple shipments.

8. SHIPPING DELAYS

Delivery may be affected by circumstances including:

• Severe weather.
• Transportation disruptions.
• Customs inspections.
• Carrier delays.
• Supplier inventory shortages.
• Public holidays.
• Natural disasters.
• Government restrictions.
• Incorrect delivery information.

FTG cannot guarantee that independent carriers will experience no operational disruptions.

However, FTG will comply with applicable obligations when shipment cannot occur within the promised or legally applicable timeframe.

Where required, customers will receive notice of a qualifying shipping delay and an opportunity to consent to the delay or cancel for a refund.

If an order must be canceled because FTG cannot fulfill applicable shipment obligations, FTG will provide a refund as required by law.

9. FEDERAL SHIPPING REQUIREMENTS

FTG intends to comply with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.

Under this rule, online sellers generally must have a reasonable basis for advertised shipment timeframes.

If no shipment timeframe is stated, the applicable default period is generally thirty (30) days after receipt of a properly completed order.

If FTG cannot ship within the applicable timeframe, we will provide any required delay notice and obtain customer consent where necessary.

Where applicable law requires cancellation and a refund, FTG will provide the required refund promptly.

FTG will not substitute store credit for a monetary refund when a monetary refund is legally required.

Nothing in this policy eliminates statutory rights concerning delayed or unfulfilled orders.

10. LOST OR MISSING PACKAGES

Customers who believe an order has been lost or has not arrived should contact FTG customer support.

FTG may investigate using:

• Carrier tracking information.
• Supplier shipment records.
• Delivery confirmation.
• Available proof of delivery.
• Customer-provided information.

Customers may be asked to confirm their delivery address and provide relevant details.

A package being marked as delivered does not automatically eliminate FTG’s legal responsibilities.

Where applicable law requires a replacement, refund, or other remedy, FTG will provide the appropriate resolution.

FTG may coordinate with shipping carriers and fulfillment providers to investigate missing shipments.

11. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information during checkout.

FTG is not responsible for delivery problems caused solely by incorrect information supplied by the customer, except where applicable law provides otherwise.

Customers who discover an address error should contact FTG immediately.

We will make reasonable efforts to correct the information before shipment.

However, address modifications may not be possible after an order enters fulfillment or is transferred to a carrier.

If an order is returned because of an incorrect address, additional shipping charges may apply where legally permissible and properly disclosed.

12. FAILED DELIVERY ATTEMPTS

Shipping carriers may make multiple delivery attempts or provide pickup instructions when delivery cannot be completed.

Customers should monitor tracking updates and respond to reasonable carrier instructions.

If merchandise is returned to the sender after unsuccessful delivery attempts, FTG will review the circumstances.

Reshipping fees may apply where the failed delivery resulted from customer-provided information or failure to complete reasonable delivery requirements.

Any additional charges will be disclosed before reshipment.

Legally required refunds and remedies remain available.

13. DAMAGED PACKAGES AND PRODUCTS

Customers should inspect delivered merchandise as soon as reasonably possible.

If products arrive damaged, defective, or incorrect, customers should contact FTG promptly.

We encourage customers to report visible shipping damage within seven (7) calendar days after delivery.

This period is a recommended reporting timeframe and does not eliminate statutory rights.

Customers may be asked to provide:

1. Their order number.
2. A description of the issue.
3. Photographs of the damaged merchandise.
4. Photographs of the packaging, if available.

FTG will review the information and provide an appropriate remedy in accordance with its Return & Refund Policy and applicable law.

14. INTERNATIONAL SHIPPING

FTG may offer international shipping to selected destinations.

International availability depends on supplier capabilities, applicable restrictions, and checkout options.

International shipments may be subject to:

• Customs inspections.
• Import duties.
• Local taxes.
• Brokerage fees.
• Country-specific restrictions.
• Additional transit time.

Where international shipping is offered, applicable charges and responsibilities will be disclosed as required by law.

Customers may be responsible for import charges that are clearly disclosed before purchase and lawfully imposed.

FTG will not knowingly ship products to destinations where their sale or importation is prohibited.

15. SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to specific states, countries, or territories because of legal restrictions, carrier limitations, or supplier requirements.

FTG reserves the right to decline orders that cannot lawfully or reasonably be fulfilled.

If FTG cancels an order after collecting payment, the customer will receive the refund required by applicable law.

16. ORDER MODIFICATIONS AND CANCELLATIONS

Customers may request modifications or cancellations before shipment.

Because FTG may utilize automated fulfillment systems, orders can enter processing shortly after purchase.

Customers should contact support as soon as possible to request changes.

FTG will make reasonable efforts to accommodate requests but cannot guarantee modifications once fulfillment begins.

Where a customer possesses a statutory cancellation right, that right remains enforceable regardless of fulfillment status.

Approved cancellations will be refunded in accordance with applicable law and FTG’s Return & Refund Policy.

17. DELIVERY CONFIRMATION

Delivery confirmation may be provided through carrier tracking systems.

FTG may rely on tracking information as evidence when investigating delivery disputes.

However, tracking records are not necessarily conclusive in every circumstance.

FTG will consider available information and applicable legal requirements when resolving disputed deliveries.

Nothing in this policy transfers the risk of loss to customers earlier than permitted by applicable law.

18. SHIPPING PROMOTIONS

FTG may periodically offer promotional shipping arrangements, including free shipping or discounted shipping.

Promotions may be subject to disclosed conditions such as:

• Minimum purchase requirements.
• Geographic limitations.
• Eligible product categories.
• Promotional expiration dates.

Promotional shipping terms will be communicated before purchase.

FTG reserves the right to modify or discontinue promotions for future transactions.

Previously accepted orders will remain subject to the terms applicable at the time of purchase.

19. CUSTOMER RESPONSIBILITIES

Customers agree to provide accurate information necessary for order fulfillment.

Customers should monitor shipping communications and promptly notify FTG of delivery concerns.

Customers must not knowingly submit fraudulent delivery claims or intentionally provide misleading shipment information.

FTG may investigate suspected fraud and pursue lawful remedies.

Nothing in this section limits customers’ rights to submit legitimate complaints, payment disputes, or refund requests.

20. POLICY UPDATES

FTG may revise this Shipping & Delivery Policy to reflect changes in fulfillment partners, shipping methods, legal requirements, or business operations.

Updates will be published on beautyftg.com with a revised effective date.

Material changes will not retroactively eliminate rights associated with previously completed purchases where doing so would violate applicable law.

21. GOVERNING LAW

This policy is governed by applicable laws of the Commonwealth of Massachusetts and the United States.

Mandatory consumer protection laws of other jurisdictions may also apply.

Nothing in this policy limits rights that cannot lawfully be waived.

22. CONTACT INFORMATION

For shipping questions, tracking concerns, delivery issues, or order assistance, customers may contact FTG through our official support channels.

Business: FTG | For The Girlies
Website: beautyftg.com
Business Location: Massachusetts, United States
Customer Support Email: ftgcozy@gmail.com

Customers should not send merchandise to the business mailing address unless specifically instructed to do so.

© 2026 FTG | For The Girlies. All rights reserved.

Your beauty. Your confidence. Your FTG.