Return Policy

RETURN & REFUND POLICY

FTG | FOR THE GIRLIES

Effective Date: November 2, 2026
Last Updated: November 2, 2026
Website: beautyftg.com
Business: FTG | For The Girlies
Location: Massachusetts, United States

1. INTRODUCTION

At FTG | For The Girlies (“FTG,” “we,” “us,” or “our”), customer satisfaction, product quality, and hygiene are important to our business.

We strive to provide customers with high-quality beauty products and a positive shopping experience.

Due to the personal and hygienic nature of cosmetics, certain restrictions apply to returns, exchanges, and refunds.

This Return & Refund Policy establishes the procedures and conditions governing purchases made through beautyftg.com.

By completing a purchase, customers acknowledge the return conditions disclosed before checkout.

Nothing in this policy limits or excludes rights or remedies available under applicable federal or state consumer protection laws.

2. STANDARD 14-DAY RETURN POLICY

FTG accepts eligible returns initiated within fourteen (14) calendar days after confirmed delivery.

To qualify for a discretionary return, merchandise must:

• Be unused and unopened.
• Remain in its original packaging.
• Have all original seals intact.
• Be free from damage caused after delivery.
• Include all original accessories and components.
• Be accompanied by a valid order number or proof of purchase.

Products that do not satisfy these requirements may be ineligible for discretionary returns.

Customers must contact FTG to request return authorization before shipping merchandise back.

Submitting a return request does not automatically guarantee approval.

FTG will evaluate eligibility according to this policy and applicable law.

3. NON-RETURNABLE COSMETIC PRODUCTS

For health, safety, and hygiene reasons, FTG does not accept discretionary returns of opened, used, or unsealed cosmetic products.

These restrictions may apply to:

Eye Products

• Mascara.
• Eyelash extensions and clusters.
• False eyelashes.
• Eyeliners.
• Eyeshadow products.
• Other cosmetics intended for application near the eyes.

Lip Products

• Lip gloss.
• Lip plumpers.
• Lip oils.
• Lipsticks.
• Lip treatments.
• Other products intended for direct application to the lips.

Face Products

• Foundation.
• Concealer.
• Blush.
• Highlighter.
• Facial powders.
• Other cosmetics applied directly to the skin.

Beauty Accessories

• Used makeup brushes.
• Used makeup sponges.
• Used beauty blenders.
• Used eyelash applicators.
• Used cosmetic tools.

Unopened and unused products may qualify for return under Section 2 unless specifically identified as final sale before purchase.

These hygiene restrictions do not apply where a refund, replacement, or other remedy is required by law because merchandise is defective, damaged, materially misdescribed, or otherwise nonconforming.

4. FINAL SALE ITEMS

Certain merchandise may be designated as final sale.

Such products may include:

• Clearance merchandise.
• Products specifically marked final sale.
• Certain promotional bundles.
• Personalized or custom-made products.
• Products that cannot be safely resold after opening.

Final-sale restrictions must be clearly disclosed before purchase.

Final-sale status does not eliminate statutory rights concerning defective, damaged, misrepresented, or undelivered merchandise.

FTG will not retroactively designate purchased merchandise as final sale.

5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

FTG strives to ensure customers receive the correct merchandise in satisfactory condition.

Customers who receive damaged, defective, or incorrect merchandise should contact customer support as soon as reasonably possible.

We encourage customers to report such issues within seven (7) calendar days after delivery to facilitate a timely investigation.

However, this reporting period is not a deadline for exercising statutory rights.

Customers should provide:

1. Their order number.
2. A description of the problem.
3. Photographs of the affected merchandise, if reasonably available.
4. Photographs of damaged packaging, where relevant.

FTG may request additional information reasonably necessary to investigate a claim.

Depending on the circumstances and applicable law, appropriate remedies may include:

• Replacement merchandise.
• A refund.
• A partial refund where appropriate and agreed upon.
• Another remedy required by law.

Customers will not be required to pay return shipping costs for defective or incorrectly supplied merchandise where doing so would conflict with applicable law.

FTG may request the return of defective merchandise when reasonably necessary, provided the process complies with applicable consumer protection requirements.

6. ALLERGIC REACTIONS AND PRODUCT SENSITIVITY

Cosmetic products may cause different reactions depending on individual sensitivities, allergies, skin conditions, and application methods.

Customers should carefully review product ingredients, warnings, and usage instructions before application.

Where appropriate, customers should perform a patch test in accordance with the manufacturer’s instructions.

Customers experiencing irritation or adverse reactions should discontinue use immediately and seek appropriate medical advice.

FTG does not automatically provide discretionary refunds solely because a customer dislikes a cosmetic result or experiences an individual sensitivity to an otherwise conforming product.

However, each reported adverse reaction will be reviewed individually.

Nothing in this policy excludes remedies arising from defective merchandise, inaccurate ingredient disclosures, inadequate warnings, misrepresentation, or other circumstances giving rise to legal liability.

7. CHANGE-OF-MIND RETURNS

Customers may request a return because they:

• Ordered the wrong shade.
• Changed their mind.
• No longer want the merchandise.
• Prefer another product.
• Purchased an incorrect quantity.

Such returns are eligible only if the merchandise satisfies the conditions in Section 2.

Opened, used, or unsealed cosmetics are not eligible for discretionary change-of-mind returns.

Customers are responsible for return shipping costs associated with approved change-of-mind returns unless FTG expressly agrees otherwise.

Original shipping charges are generally nonrefundable for discretionary change-of-mind returns, except where required by law.

8. RETURN AUTHORIZATION PROCEDURE

To request a return, customers must contact FTG through its published customer support channel.

The request should include the customer’s order number, the product being returned, and the reason for the return.

If the return qualifies, FTG will provide return instructions.

Customers must not send merchandise to an address obtained from a shipping label without first receiving authorization.

Certain products may be shipped directly from independent fulfillment facilities.

The original shipping address may not be an authorized return facility.

Unauthorized returns may experience processing delays.

However, failure to obtain prior authorization will not eliminate legally protected refund or warranty rights.

9. RETURN SHIPPING RESPONSIBILITIES

For approved discretionary returns, customers are responsible for return shipping unless otherwise stated.

Customers are encouraged to use a shipping service that provides tracking information.

FTG is not responsible for merchandise lost during customer-arranged return transportation unless responsibility is imposed by applicable law.

Customers should retain shipping receipts and tracking information.

Where a return results from FTG’s error or a legally recognized product defect, FTG will provide an appropriate remedy consistent with applicable law.

FTG will not impose undisclosed return fees.

10. REFUND APPROVAL AND PROCESSING

Once eligible returned merchandise has been received and inspected, FTG will notify the customer of the outcome.

For approved discretionary returns, FTG aims to initiate refunds within five (5) business days after completing the inspection.

Refunds will generally be issued to the original payment method.

The customer’s bank or payment provider may require additional time to post the transaction.

FTG does not control financial institutions’ independent processing schedules.

Refunds required by law will be issued within the applicable legal deadline, regardless of the discretionary processing timeline stated above.

Customers will not be required to accept store credit instead of a monetary refund when applicable law requires a monetary refund.

11. ORDER CANCELLATIONS

Customers may request order cancellation before shipment.

Because FTG may utilize automated third-party fulfillment services, orders can enter processing shortly after payment authorization.

Cancellation requests should be submitted as soon as possible.

If an order has not shipped, FTG will make reasonable efforts to stop fulfillment.

Once an order has shipped, discretionary cancellation may no longer be available, and the customer may need to follow the applicable return procedure.

This restriction does not eliminate cancellation rights established by law.

Where FTG accepts a cancellation before shipment, the customer will receive a refund of the applicable canceled charges.

FTG reserves the right to cancel orders affected by product unavailability, suspected fraud, payment failures, or material listing errors.

If FTG cancels an order after collecting payment, it will provide the refund required by applicable law.

12. SHIPPING DELAYS AND UNFULFILLED ORDERS

FTG may utilize domestic or international suppliers and third-party fulfillment providers.

Shipping estimates are provided during the shopping or checkout process where applicable.

FTG will maintain a reasonable basis for its advertised shipment timelines.

If no shipment timeframe is stated, FTG will comply with the applicable federal default shipment period, generally thirty (30) days after receipt of a properly completed order.

If FTG cannot ship within the promised or legally applicable period, customers will receive the required notice and an opportunity to consent to a qualifying delay or cancel for a prompt refund.

Where consent is not obtained and applicable law requires cancellation, FTG will cancel the affected order and issue the required refund.

Refunds for unshipped merchandise will include applicable amounts required by law, including shipping charges where appropriate.

FTG will not substitute store credit for a monetary refund required under federal law.

13. LOST, MISSING, OR UNDELIVERED PACKAGES

Customers who believe an order has been lost or incorrectly delivered should contact FTG promptly.

FTG may review:

• Carrier tracking records.
• Delivery confirmation.
• Shipping addresses.
• Supplier fulfillment records.
• Available delivery documentation.

A package marked “delivered” by a shipping carrier will not automatically be treated as conclusive proof that FTG has fulfilled every applicable legal obligation.

FTG will reasonably investigate delivery disputes.

Where merchandise has not been delivered and a refund or replacement is legally required, FTG will provide the appropriate remedy.

Customers are responsible for providing accurate shipping information.

If an incorrect address supplied by the customer causes delivery failure, additional shipping charges may apply where legally permissible and properly disclosed.

14. PARTIAL ORDERS AND MULTIPLE SHIPMENTS

Orders containing products from different suppliers may be delivered in multiple shipments.

Customers may receive separate tracking numbers.

The delivery of one item does not necessarily indicate that the entire order has been fulfilled.

If an item becomes unavailable after purchase, FTG may offer an appropriate substitute with the customer’s agreement or provide a refund for the unavailable merchandise.

FTG will not substitute materially different products without appropriate customer authorization.

Where legally required, shipping charges and other fees attributable to canceled merchandise will also be refunded.

15. EXCHANGES

FTG does not currently offer direct discretionary product exchanges.

Customers wishing to purchase a different shade, style, or product may request an eligible return and place a new order.

Exchanges or replacements required by applicable warranty or consumer protection laws remain available where appropriate.

16. PROMOTIONAL PURCHASES AND BUNDLES

Products purchased using promotional discounts remain subject to this policy.

For an approved discretionary return, refunds will reflect the actual amount paid for the returned merchandise, including appropriate adjustments for disclosed promotional conditions.

Where a promotional bundle is purchased, FTG may require the return of all included products for a full discretionary bundle refund, provided that requirement was disclosed before purchase.

FTG will not use promotional conditions to deny legally required remedies.

17. GIFTS AND GIFT PURCHASES

Gift purchases are subject to the same eligibility requirements as other orders.

Refunds will generally be returned to the original purchaser’s payment method.

FTG may offer store credit to a gift recipient where appropriate and mutually agreed upon.

Store credit will not replace a monetary refund when the law requires otherwise.

18. PAYMENT DISPUTES AND CHARGEBACKS

Customers are encouraged to contact FTG directly regarding order concerns so that we have an opportunity to investigate and resolve the issue.

Customers retain all legally protected rights to dispute transactions through their financial institutions or payment providers.

FTG may submit relevant transaction records, order confirmations, delivery documentation, and customer communications when responding to a payment dispute.

FTG will not retaliate against customers for exercising lawful payment dispute rights.

Fraudulent activity may be addressed through lawful procedures.

Nothing in this policy restricts rights under applicable credit card or electronic payment laws.

19. FRAUDULENT RETURN ACTIVITY

FTG reserves the right to investigate suspected return fraud, including:

• Falsified order information.
• Intentionally altered merchandise.
• Knowingly fabricated damage claims.
• Return of products not purchased from FTG.
• Misrepresentation of returned merchandise.

FTG may deny discretionary returns where there is a reasonable, documented basis to conclude that a claim is fraudulent.

Such decisions remain subject to applicable law.

Customers will not be denied statutory remedies solely because they have previously requested returns.

20. THIRD-PARTY FULFILLMENT PARTNERS

Certain FTG products may be supplied or fulfilled through third-party providers.

These arrangements may affect shipping origins, packaging, and return logistics.

Customers purchasing from beautyftg.com should direct order-related concerns to FTG rather than assuming that the manufacturer or fulfillment provider is responsible for customer service.

FTG will coordinate with relevant providers where necessary.

The use of third-party fulfillment does not eliminate FTG’s responsibilities as a seller under applicable law.

21. POLICY MODIFICATIONS

FTG may update this policy to reflect changes in products, business operations, supplier arrangements, or applicable law.

Updated versions will be published on beautyftg.com with a revised effective date.

Material changes will not retroactively reduce return rights or remedies associated with purchases completed under previously applicable terms.

Where legally required, additional notice will be provided.

22. CONSUMER PROTECTION RIGHTS

This policy is intended to operate consistently with applicable federal and state consumer protection requirements.

Nothing in this policy is intended to waive or restrict rights arising under:

• Massachusetts General Laws Chapter 93A.
• Applicable Massachusetts consumer protection regulations.
• The Federal Trade Commission Act.
• The FTC Mail, Internet, or Telephone Order Merchandise Rule.
• Applicable warranty and product liability laws.
• Applicable payment dispute protections.
• Other mandatory consumer protection requirements.

Where any provision conflicts with applicable law, the law controls.

Any remaining enforceable provisions will continue to apply.

23. CONTACT INFORMATION

Customers may contact FTG regarding returns, refunds, damaged merchandise, shipping concerns, or other order-related questions.

Business Name: FTG | For The Girlies
Website: beautyftg.com
Business Location: Massachusetts, United States
Customer Support Email: ftgcozy@gmail.com

Customers should not ship returns to the business mailing address unless specifically instructed to do so.

© 2026 FTG | For The Girlies. All rights reserved.

Your beauty. Your confidence. Your FTG.